TECHGOZONE · SHOPPING SUPPORT
Returns
& refunds
Need to return an item or report a fault? Find the steps, deadlines and shipping information here.
Tell us you are returning
Consumers buying online may withdraw without giving a reason within 14 days of receiving the goods, unless a statutory exception applies.
Email info@techgozone.com with your name, order number and items. Any clear withdrawal statement is sufficient; our prior approval is not required.
Pack & send
Send the goods within 14 days of withdrawal, with accessories and information identifying the order. Pack securely and keep proof of dispatch.
Original packaging is recommended but is not a condition of withdrawal. You may inspect the goods; handling beyond what is needed to establish their nature, characteristics and functioning may result in liability for diminished value.
Receive your refund
We refund payments within 14 days of receiving your withdrawal notice. Unless we offered collection, we may withhold payment until we receive the goods or evidence of dispatch, whichever is earlier.
We use the original payment method unless you agree otherwise without additional fees. For withdrawal from the whole order, we also refund original delivery up to the cost of the least expensive standard delivery option we offered.
CHANGE-OF-MIND RETURNS
Who pays return shipping?
Customers pay direct return costs if informed before purchase. Costs depend on the carrier, parcel size and weight. We charge no restocking fee.
For goods that cannot normally be returned by post, an estimated return cost must be provided before the contract is concluded.
FAULTY OR DAMAGED ITEMS
Report a fault separately
Email your order number and a description of the fault. Photos or video can help but are not a condition of exercising statutory rights.
For a valid defect claim, the store bears necessary costs, including transport. Defect rights are not limited by the 14-day withdrawal period. Subject to the applicable legal conditions, remedies include repair or replacement, a price reduction or termination.
EXCEPTIONS & EXCHANGES
When do different rules apply?
Statutory exceptions may include goods made to your specifications or clearly personalised. Selecting a standard stock variant does not in itself make an item custom-made.
For a different product, you can return the item and place a new order. This policy concerns physical shop goods; business purchases and digital services follow different rules. Mandatory consumer rights in your country remain unaffected.
HERE TO HELP
Contact & address
Peter Hadžega · TechGoZone
Hiadeľ 224
976 61 Hiadeľ
Slovakia
Draft: confirm this return address before publication.
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