Pravno obvestilo

GENERAL TERMS AND CONDITIONS

1. General Terms and Conditions

   1.1 The seller is the company TechGoZone.com, located at 976 61 Hiadeľ, registered in the Commercial Register of the District Court of Banská Bystrica, Section Sro, ID No. 54000157, VAT No. 1086175706, phone: +421918943679, email: info@techgozone.com (hereinafter referred to as the seller).

   1.2 The buyer is any natural or legal person who contacts the seller in any way with the intention of purchasing the goods offered by the seller.

   1.3 The buyer is also any natural or legal person who contacts the seller with the request for the seller to procure goods not listed in the offer, with the intention of purchasing these goods.

   1.4 By using the website of the seller's online store and confirming the order, the buyer agrees to these General Terms and Conditions.

   1.5 These General Terms and Conditions are valid until new General Terms and Conditions are issued.

2. Ordering

   2.1 The buyer can order goods as follows: a) through the shopping cart on the seller's website.

   2.2 By sending the order, the buyer commits to take over the ordered goods and to pay the agreed price for the goods.

   2.3 The seller will confirm the sent order within 24 hours by email and will also notify the buyer of the availability and delivery time of the goods. All confirmed orders are binding!

   2.4 The seller commits to deliver the correct type and quantity of goods at the agreed price according to the order.

   2.5 The order can be canceled by the buyer within 12 hours from ordering the goods without giving a reason. The buyer can cancel the order by email. After verifying the conditions for cancellation of the order, the seller will confirm the cancellation of the order to the buyer by email or phone. If the amount for the ordered goods has already been paid, the seller will return the money to the buyer's bank account or deliver it in another way agreed upon together.

   2.6 The seller has the right to cancel the order if it is not possible to secure the ordered goods. In this case, the seller will immediately return the paid amount in full to the buyer or offer a replacement product or another solution if the buyer agrees. The seller has the right to cancel the order also if it is not possible to contact the buyer (incorrectly provided or unprovided contact details, unavailability, ...).

3. Prices

   3.1 The seller is a VAT payer.

   3.2 The basic price of the order is increased by the shipping cost of the goods, depending on the delivery method chosen by the buyer. The price is derived from the total weight of the ordered goods, and the current rate is visible directly in the order (for each delivery method). Packing is included in the shipping cost.

   3.3 Customs Costs and Import Charges a) The customer is responsible for any customs costs, import charges, or taxes that may be required in the country of delivery. The shop is not responsible for any additional costs associated with customs regulations or other fees in the country of delivery. b) Customers should check the relevant customs regulations of their country before ordering goods to familiarize themselves with possible additional costs.

4. Payments

   4.1 The buyer can pay for the goods by transferring to the seller's account based on a proforma (advance) invoice. Based on the sent order, the seller will issue a proforma (advance) invoice, which will be sent along with the order confirmation by email. The buyer can make this payment as follows: a) by bank transfer from their account, card payment b) by direct cash deposit to the seller's account, c) by the payment system PayPal

   4.3 The seller sends the tax document (invoice) to the buyer together with the goods.

5. Delivery Conditions

   5.1 The delivery time for goods offered by the seller is in most cases within 5 working days from the order confirmation, the maximum delivery time is (depends on the country of delivery) 54 days or can be extended after agreement with the buyer. The seller will inform the buyer about the delivery time and the delivery date upon confirming the order by phone or email. If the announced extended delivery period is not acceptable for the buyer, they have the option to cancel the order in accordance with section 2.5 of these General Terms and Conditions.

   5.3 The goods will be dispatched immediately after the order confirmation and after all conditions for warehousing have been met.

6. Delivery of Goods

   6.1 The seller ensures the delivery of goods by the method chosen by the buyer from the options offered in the order.

   6.2 The place of collection is determined based on the buyer's order. The delivery is considered fulfilled when the goods are delivered to the designated place.

   6.3 The goods are appropriately packaged and secured. The buyer is obliged to check the integrity of the shipment upon receipt.

   6.4 Along with the goods, the seller will provide the buyer with an invoice (tax document), delivery note. The seller also provides, along with the goods, a manual and warranty card if required by the nature of the goods.

   6.5 The seller is responsible for the goods until they are taken over by the buyer. The goods are considered taken over by the buyer from the moment they confirm the receipt of the goods in writing.

   6.6 The seller is not responsible for delayed delivery of ordered goods to the buyer caused by the carrier. The carrier is fully responsible for damage to the shipment caused by the carrier. In such cases, the seller addresses by delivering new goods to the buyer after the carrier has paid for all damages.

   6.7 In case of higher interest, it may happen that we have a shortage of goods and thus the goods you ordered may be delivered in several packages, while you pay postage and packing as for one package.

7. Withdrawal from the Processed Order

   7.1 In accordance with the law, the buyer is entitled to withdraw from the processed order (according to the law "from the purchase contract", if the buyer has already taken over the goods) within 14 working days from the day of receipt of the goods without giving a reason.

   7.2 Goods for return must be: a) undamaged, b) complete (including accessories, documentation, ...), c) including the attached purchase document.

   7.3 If the buyer decides to return the goods according to section 7.1 of these General Terms and Conditions, they are obliged to: a) contact the seller with a request to withdraw from the processed order, stating the order number (variable symbol), purchase date, and their account number for the refund, b) send the goods back to the seller's address - it is recommended to send the goods by registered mail, insured and using suitable packaging to prevent writing, sticking, or other devaluation of the original packaging and the goods itself (the seller is not responsible for any loss or damage of the goods during transportation), c) pay the expenses related to returning the goods (postage, insurance, ...).

   7.4 After meeting the conditions according to sections 7.1 to 7.3 of these General Terms and Conditions and after receiving the returned goods, the seller is obliged to: a) take the goods back, b) refund the buyer the full price paid for the goods, except for the shipping fee, within a maximum of 30 days from the day of withdrawal from the processed order.

   7.5 In case of non-compliance with any of the conditions according to sections 7.1 to 7.3 of these General Terms and Conditions, the seller will not accept the withdrawal from the processed order and the goods will be returned back to the buyer at their expense.

8. Warranties and Claims

   8.1 Processing of claims is governed by the warranty conditions of specific goods, the Commercial Code, and relevant provisions of the Civil Code and special regulations.

   8.2 The warranty period for all goods offered in the seller's online store is determined by the nature of the technological goods and may be specified in terms of hours or months (18,24). To exercise rights from liability for defects (claim), it is always sufficient to present a proof of purchase (attached invoice). Presenting the proof of purchase is sufficient for the purposes of the claim even if a warranty card was issued but the customer lost it.

   8.3 The warranty does not cover normal wear and tear of the item (or its parts) caused by use.

   8.4 The claimed goods must be delivered to the claim clean, mechanically undamaged, with a copy of the invoice, delivery note. The buyer is obliged to send a description of the defect along with the goods.

   8.5 CLAIMS PROCEDURE: 8.5.1. Inform us as soon as possible by email about the product defect with attached photo documentation. 8.5.2. Send the product back to the seller's company address.

9. Protection of Personal Data

   9.1 All personal data provided by customers in the course of ordering goods or customer registration through the online store TechGoZone.com are collected, processed, and stored in accordance with Act No. 122/2013 Coll. on the Protection of Personal Data (hereinafter referred to as “ZOOÚ”). Providing personal data occurs when sending an order or registering a customer account TechGoZone.com within the online store TechGoZone.com to the extent of data stated in the order form or in the registration form.

   9.2 By sending an order or concluding a purchase contract, the customer agrees, in accordance with Act No. 122/2013 Coll., to the seller processing, collecting, and storing their personal data for the purposes of concluding a purchase contract, processing orders and related communication with the customer, but also after successful order processing for the purposes of fulfilling the contract and maintaining relevant records (e.g., processing claims, accounting, etc.), until their written expression of disagreement with this processing. Personal data are processed to the extent of: name, surname, address, phone, email. The customer has the right to access their personal data, the right to their correction, including other legal rights to these data. The seller does not provide, disclose, and make personal data of customers available to any other person, with the exception of companies ensuring the delivery of goods, to which customers' personal data are handed over to the minimum extent necessary for the purposes of delivering the goods.

   9.3 By registering a customer account through the online store TechGoZone.com, the customer agrees that in accordance with Act No. 122/2013 Coll. on the Protection of Personal Data, the seller, or possibly a third party as determined by this company as an intermediary under the cited act, processes, collects, and stores the customer's personal data provided by the customer during their registration. By conducting customer registration and/or ticking consent to receive newsletters in any form when sending an order, the customer grants the seller consent to process and use these personal data for promotional and marketing purposes and to hand over these data to the seller's business partners for promotional and marketing purposes, and simultaneously expresses consent for the seller and possibly third parties, with whom this company has concluded relevant contractual arrangements, to send commercial notifications to the customer in electronic form, in accordance with Act No. 147/2001 Coll. on Advertising and Act No. 610/2003 Coll. on Electronic Communication. Personal data are processed to the extent of: name, surname, date of birth, address, phone, email, gender. The customer has the right to access their personal data, the right to their correction, including other legal rights to these data.

   9.4 The seller does not provide, disclose, and make personal data of customers available to any other person, with the exception of: companies ensuring the delivery of goods, to which customers' personal data are handed over to the minimum extent necessary for the purposes of delivering the goods (especially Slovak Post). Consent to the processing of personal data and sending commercial information is granted for an indefinite period and can be revoked at any time for free by an explicit and certain expression in written form addressed to the seller, by post or electronically at the email info@techgozone.com. Revoking consent to the processing of personal data also leads to the cancellation of customer registration. According to Act No. 122/2013 Coll., the customer has the following rights in connection with the processing of personal data:

   The customer has the right to request from the seller based on a written request: a) confirmation whether or not personal data about them are being processed, b) in a generally understandable form, information about the processing of personal data in the information system to the extent according to § 15 para. 1 letter a) to e) second to sixth point; when issuing a decision according to paragraph 5, the affected person is entitled to be acquainted with the processing and evaluation operations, c) in a generally understandable form, precise information about the source from which their personal data for processing were obtained, d) in a generally understandable form, a list of their personal data that are subject to processing, e) correction or deletion of their incorrect, incomplete, or not up-to-date personal data that are subject to processing, f) deletion of their personal data whose processing purpose has ended; if official documents containing personal data are subject to processing, they may request their return, g) deletion of their personal data that are subject to processing if there has been a breach of the law, h) blocking of their personal data due to revocation of consent before the expiration of its validity if the operator processes personal data based on the consent of the affected person.

   The customer has the right to object with the seller based on a written request against: a) processing of their personal data, which they presume are or will be processed for direct marketing purposes without their consent, and request their deletion, b) using personal data stated in § 10 para. 3 letter d) for direct marketing purposes in postal communication, or email communication c) providing personal data stated in § 10 para. 3 letter d) for direct marketing purposes.

10. Final Information

    10.1 Supervision of the provision of services is carried out by the District Directorate of the Police Force Trenčín, Kvetná 7, 911 42 Trenčín, and the Slovak Trade Inspection, postal box 29, Prievozská 32, 827 99 Bratislava.

    10.2 These general terms and conditions and all purchase contracts concluded on their basis are governed by the legal regulations valid in the Slovak Republic.

In Hiadeľ, on March 1, 2024