Pravidlá poskytovania refundácií
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, with only reasonable handling to inspect the product. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@techgozone.com. Please note that returns will need to be sent to the following address: info@techgozone.com
If your return is accepted, we’ll send you instructions on how and where to send your package. Customers are responsible for covering the cost of return shipping, which will be based on the rates of the selected courier service. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@techgozone.com.
We have no
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No restocking fee
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No final sale items
Please note, the processing of refunds may take up to 14 days after approval
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@techgozone.com.
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Ordering
2.1 The buyer can order goods as follows: a) through the shopping cart on the seller's website.
2.2 By sending the order, the buyer commits to take over the ordered goods and to pay the agreed price for the goods.
2.3 The seller will confirm the sent order within 24 hours by email and will also notify the buyer of the availability and delivery time of the goods. All confirmed orders are binding!
2.4 The seller commits to deliver the correct type and quantity of goods at the agreed price according to the order.
2.5 The order can be canceled by the buyer within 2 hours from ordering the goods without giving a reason. The buyer can cancel the order by email. After verifying the conditions for cancellation of the order, the seller will confirm the cancellation of the order to the buyer by email or phone. If the amount for the ordered goods has already been paid, the seller will return the money to the buyer's bank account or deliver it in another way agreed upon together.
2.6 The seller has the right to cancel the order if it is not possible to secure the ordered goods. In this case, the seller will immediately return the paid amount in full to the buyer or offer a replacement product or another solution if the buyer agrees. The seller has the right to cancel the order also if it is not possible to contact the buyer (incorrectly provided or unprovided contact details, unavailability, ...).
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Prices
3.1 The seller is a VAT payer.
3.2 The basic price of the order is increased by the shipping cost of the goods, depending on the delivery method chosen by the buyer. The price is derived from the total weight of the ordered goods, and the current rate is visible directly in the order (for each delivery method). Packing is included in the shipping cost.
3.3 Customs Costs and Import Charges a) The customer is responsible for any customs costs, import charges, or taxes that may be required in the country of delivery. The shop is not responsible for any additional costs associated with customs regulations or other fees in the country of delivery. b) Customers should check the relevant customs regulations of their country before ordering goods to familiarize themselves with possible additional costs.
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Payments
4.1 The buyer can pay for the goods by transferring to the seller's account based on a proforma (advance) invoice. Based on the sent order, the seller will issue a proforma (advance) invoice, which will be sent along with the order confirmation by email. The buyer can make this payment as follows: a) by bank transfer from their account, card payment b) by direct cash deposit to the seller's account, c) by the payment system PayPal
4.3 The seller sends the tax document (invoice) to the buyer together with the goods.
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Withdrawal from the Processed Order
7.1 In accordance with EU regulations, you have the right to withdraw from your order within 14 days without providing any reason.
7.2 Goods for return must be: a) undamaged, b) complete (including accessories, documentation, ...), c) including the attached purchase document.
7.3 If the buyer decides to return the goods according to section 7.1 of these General Terms and Conditions, they are obliged to: a) contact the seller with a request to withdraw from the processed order, stating the order number (variable symbol), purchase date, and their account number for the refund, b) send the goods back to the seller's address - it is recommended to send the goods by registered mail, insured and using suitable packaging to prevent writing, sticking, or other devaluation of the original packaging and the goods itself (the seller is not responsible for any loss or damage of the goods during transportation), c) pay the expenses related to returning the goods (postage, insurance, ...).
7.4 After meeting the conditions according to sections 7.1 to 7.3 of these General Terms and Conditions and after receiving the returned goods, the seller is obliged to: a) take the goods back, b) refund the buyer the full price paid for the goods, except for the shipping fee, within a maximum of 30 days from the day of withdrawal from the processed order.
7.5 In case of non-compliance with any of the conditions according to sections 7.1 to 7.3 of these General Terms and Conditions, the seller will not accept the withdrawal from the processed order and the goods will be returned back to the buyer at their expense.
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Warranties and Claims
8.1 Processing of claims is governed by the warranty conditions of specific goods, the Commercial Code, and relevant provisions of the Civil Code and special regulations.
8.2 The warranty period for all goods offered in the seller's online store is determined by the nature of the technological goods and may be specified in terms of hours or months (18,24). To exercise rights from liability for defects (claim), it is always sufficient to present a proof of purchase (attached invoice). Presenting the proof of purchase is sufficient for the purposes of the claim even if a warranty card was issued but the customer lost it.
8.3 The warranty does not cover normal wear and tear of the item (or its parts) caused by use.
8.4 The claimed goods must be delivered to the claim clean, mechanically undamaged, with a copy of the invoice, delivery note. The buyer is obliged to send a description of the defect along with the goods.
8.5 CLAIMS PROCEDURE: 8.5.1. Inform us as soon as possible by email about the product defect with attached photo documentation. 8.5.2. Send the product back to the seller's company address.
